:root{
  --navy:#0f1f3d; --blue:#1d4ed8; --blue-soft:#e8f0fe; --teal:#0d9488; --red:#dc2626; --red-soft:#fef2f2;
  --ink:#0f172a; --muted:#64748b; --line:#e2e8f0; --bg:#f8fafc; --card:#fff;
  --radius:14px; --shadow:0 4px 18px rgba(15,23,42,.06);
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;font-family:Inter,system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;color:var(--ink);background:#fff;line-height:1.55}
a{color:var(--blue)}
h1,h2,h3{line-height:1.15;letter-spacing:-.02em;margin:0 0 .5em}
.muted{color:var(--muted)}
.wrap{max-width:1100px;margin:0 auto;padding:0 20px}

/* barre sécurité */
.safebar{background:var(--navy);color:#fff;font-size:.85rem;padding:9px 16px;display:flex;justify-content:space-between;align-items:center;gap:12px}
.quick-exit{background:var(--red);color:#fff;border:0;border-radius:999px;padding:6px 14px;font-weight:700;font-size:.8rem;cursor:pointer}
.quick-exit:hover{background:#b91c1c}

/* header */
.topbar{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:12px 24px;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:12px;text-decoration:none;color:var(--ink)}
.brand .logo{width:42px;height:42px;border-radius:12px;background:linear-gradient(135deg,#2563eb,#0d9488);display:grid;place-items:center;font-size:1.3rem}
.brand strong{display:block;font-size:1.1rem}
.brand small{color:var(--teal);font-weight:700;letter-spacing:.06em;font-size:.68rem}
.topbar nav{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.topbar nav a{text-decoration:none;color:#334155;padding:8px 14px;border-radius:8px;font-weight:500;font-size:.95rem}
.topbar nav a:hover{background:#f1f5f9}
.topbar nav a.active{background:var(--blue-soft);color:var(--blue);font-weight:600}
.topbar nav a.btn-nav{background:var(--blue);color:#fff;font-weight:600}
.topbar nav a.btn-nav:hover{background:#1e40af}
.topbar nav a.lock{color:var(--muted)}

/* hero */
.hero{background:linear-gradient(180deg,#eef6ff 0%,#eefaf7 100%);text-align:center;padding:64px 20px 72px}
.pill{display:inline-block;background:#dbeafe;border:1px solid #bfdbfe;color:#1e3a8a;font-weight:600;font-size:.85rem;padding:7px 16px;border-radius:999px}
.hero h1{font-size:clamp(2rem,5vw,3.2rem);margin:26px auto 0;max-width:900px;font-weight:800}
.hero h1 .g1{color:#1d4ed8}.hero h1 .g2{color:#0d9488}
.hero p.lead{max-width:720px;margin:22px auto 0;color:#475569;font-size:1.12rem}
.cta-row{display:flex;gap:14px;justify-content:center;flex-wrap:wrap;margin-top:32px}
.btn{display:inline-flex;align-items:center;gap:8px;text-decoration:none;border:1px solid var(--line);background:#fff;color:var(--ink);padding:14px 22px;border-radius:12px;font-weight:700;font-size:1rem;cursor:pointer;font-family:inherit;box-shadow:var(--shadow)}
.btn:hover{border-color:#cbd5e1}
.btn.primary{background:var(--blue);border-color:var(--blue);color:#fff}
.btn.primary:hover{background:#1e40af}
.btn.danger{background:var(--red);border-color:var(--red);color:#fff}
.btn.small{padding:8px 14px;font-size:.88rem;border-radius:9px}
.btn[disabled]{opacity:.5;cursor:not-allowed}

/* urgence */
.urgence{margin:-20px auto 0;position:relative;z-index:2}
.urgence-box{background:#fff;border:1px solid #fecaca;border-radius:var(--radius);padding:22px;box-shadow:var(--shadow)}
.urgence-box>h2{color:#b91c1c;font-size:1.1rem;margin-bottom:16px}
.num-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}
.num-card{background:var(--red-soft);border:1px solid #fecaca;border-radius:12px;padding:16px}
.num-card .top{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.num-card .n{font-size:2rem;font-weight:800;color:var(--red)}
.num-card .tag{background:#fee2e2;color:#b91c1c;font-size:.72rem;font-weight:700;padding:4px 10px;border-radius:999px}
.num-card h3{font-size:1rem;margin:8px 0 4px}
.num-card p{margin:0;color:#475569;font-size:.9rem}

/* sections */
section.block{padding:64px 0}
.eyebrow{color:var(--blue);font-weight:800;letter-spacing:.1em;font-size:.75rem;text-transform:uppercase;text-align:center;margin-bottom:10px}
.section-title{text-align:center;font-size:clamp(1.6rem,3.5vw,2.2rem);font-weight:800}
.section-sub{text-align:center;color:var(--muted);max-width:640px;margin:0 auto 36px}
.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:20px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:24px;box-shadow:var(--shadow);display:flex;flex-direction:column}
.card .ico{width:48px;height:48px;border-radius:12px;background:var(--blue-soft);display:grid;place-items:center;font-size:1.5rem;margin-bottom:14px}
.card .cat{color:var(--teal);font-weight:800;font-size:.7rem;letter-spacing:.08em;text-transform:uppercase}
.card h3{font-size:1.15rem;margin:6px 0 10px}
.card p{color:#64748b;font-size:.92rem;margin:0 0 16px;flex:1}
.card .more{font-weight:600;font-size:.9rem;text-decoration:none}
.steps{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:18px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:26px;box-shadow:var(--shadow)}
.step h3{font-size:1.15rem;display:flex;gap:10px;align-items:center}
.step .num{background:var(--blue-soft);color:var(--blue);border-radius:8px;width:30px;height:30px;display:grid;place-items:center;font-size:.9rem;flex:none}
.step p{color:#64748b;font-size:.92rem;margin:0}
.band{background:#f1f5f9}
.cta-band{background:linear-gradient(135deg,#1d4ed8,#0d9488);color:#fff;border-radius:var(--radius);padding:40px 24px;text-align:center}
.cta-band .btn{margin-top:14px}

/* pages de contenu */
.page{padding:44px 0 64px}
.page h1{font-size:clamp(1.8rem,4vw,2.6rem);font-weight:800}
.page h2{margin-top:2em;font-size:1.5rem}
.page .intro{color:#475569;font-size:1.1rem;max-width:760px}
.callout{background:var(--blue-soft);border-left:4px solid var(--blue);padding:16px 20px;border-radius:0 12px 12px 0;margin:20px 0}
.callout.red{background:var(--red-soft);border-color:var(--red)}
.page ul li{margin:.35em 0}
details{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px 20px;margin:12px 0;box-shadow:var(--shadow)}
summary{cursor:pointer;font-weight:700}
details p{color:#475569;margin:.7em 0 0}

/* formulaires */
.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:28px;box-shadow:var(--shadow);max-width:760px;margin:0 auto}
label{display:block;font-weight:600;margin:16px 0 6px}
input[type=text],input[type=email],input[type=password],textarea,select{width:100%;padding:12px 14px;border:1px solid #cbd5e1;border-radius:10px;font:inherit;background:#fff}
input:focus,textarea:focus,select:focus{outline:2px solid #93c5fd;border-color:var(--blue)}
textarea{min-height:90px;resize:vertical}
.hint{font-size:.85rem;color:var(--muted);margin-top:4px}
.alert{padding:12px 16px;border-radius:10px;margin:14px 0;font-weight:500}
.alert.err{background:var(--red-soft);color:#991b1b;border:1px solid #fecaca}
.alert.ok{background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0}
.days{display:flex;gap:8px;overflow-x:auto;padding:4px 0 10px}
.day-tab{border:1px solid var(--line);background:#fff;border-radius:10px;padding:10px 14px;cursor:pointer;font:inherit;font-weight:600;white-space:nowrap}
.day-tab.on{background:var(--blue);color:#fff;border-color:var(--blue)}
.slots{display:none;grid-template-columns:repeat(auto-fill,minmax(92px,1fr));gap:8px}
.slots.on{display:grid}
.no-js .slots{display:grid;margin-bottom:12px}
.slot input{position:absolute;opacity:0;pointer-events:none}
.slot span{display:block;text-align:center;padding:10px 0;border:1px solid #cbd5e1;border-radius:10px;cursor:pointer;font-weight:600}
.slot input:checked+span{background:var(--teal);border-color:var(--teal);color:#fff}
.slot input:focus-visible+span{outline:2px solid #93c5fd}
.codebox{font-size:2rem;font-weight:800;letter-spacing:.2em;background:#f1f5f9;border-radius:12px;padding:16px;text-align:center;user-select:all;margin:12px 0}

/* salle d'attente + chat */
.room{display:grid;grid-template-columns:1fr;gap:20px;max-width:900px;margin:0 auto}
.status-card{text-align:center}
.status-card .big{font-size:3rem}
.pulse{display:inline-block;width:12px;height:12px;border-radius:50%;background:var(--teal);animation:pulse 1.4s infinite;margin-right:8px}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(13,148,136,.6)}70%{box-shadow:0 0 0 14px rgba(13,148,136,0)}100%{box-shadow:0 0 0 0 rgba(13,148,136,0)}}
.chat{display:flex;flex-direction:column;height:520px;background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow)}
.chat .head{padding:12px 16px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:8px;background:#f8fafc;font-weight:600}
#messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px;background:#f8fafc}
.msg{display:flex;flex-direction:column;max-width:80%}
.msg .bubble{padding:10px 14px;border-radius:14px;white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere}
.msg .time{font-size:.7rem;color:var(--muted);margin-top:3px}
.msg.visitor{align-self:flex-end;align-items:flex-end}
.msg.visitor .bubble{background:var(--blue);color:#fff;border-bottom-right-radius:4px}
.msg.counselor{align-self:flex-start}
.msg.counselor .bubble{background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.msg.system{align-self:center;align-items:center;max-width:90%}
.msg.system .bubble{background:#e2e8f0;color:#334155;font-size:.85rem;border-radius:999px;padding:6px 14px;text-align:center}
.composer{display:flex;gap:8px;padding:12px;border-top:1px solid var(--line);background:#fff}
.composer textarea{min-height:44px;height:44px;resize:none}
.video-wrap{margin-top:16px;border-radius:var(--radius);overflow:hidden;border:1px solid var(--line);background:#000}
.video-wrap iframe{width:100%;height:480px;border:0;display:block}
.hidden{display:none!important}
.footer{background:var(--navy);color:#cbd5e1;padding:32px 20px;text-align:center;font-size:.9rem}
.footer p{max-width:820px;margin:8px auto}
.footer .muted{color:#94a3b8}

/* espace conseiller */
.dash{max-width:1100px;margin:30px auto;padding:0 20px}
.dash-grid{display:grid;grid-template-columns:2fr 1fr;gap:20px}
@media(max-width:860px){.dash-grid{grid-template-columns:1fr}}
table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden}
th,td{text-align:left;padding:12px 14px;border-bottom:1px solid var(--line);font-size:.92rem;vertical-align:top}
th{background:#f8fafc;font-size:.78rem;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}
.badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:.75rem;font-weight:700}
.badge.booked{background:#e2e8f0;color:#334155}
.badge.waiting{background:#fef3c7;color:#92400e}
.badge.active{background:#d1fae5;color:#065f46}
.badge.done{background:#e0e7ff;color:#3730a3}
.badge.cancelled{background:#fee2e2;color:#991b1b}
tr.is-waiting{background:#fffbeb}
.salon{display:grid;grid-template-columns:2fr 1fr;gap:20px;max-width:1200px;margin:24px auto;padding:0 20px}
@media(max-width:900px){.salon{grid-template-columns:1fr}}
.side .panel{max-width:none;padding:20px;margin-bottom:16px}
.side dt{font-weight:700;font-size:.8rem;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;margin-top:12px}
.side dd{margin:2px 0 0;overflow-wrap:anywhere}
@media(max-width:700px){.topbar{padding:10px 14px}.hero{padding:44px 16px 56px}}